FAQ

Welcome to the FAQ page for Vibes Flare! Here, you will find answers to common questions regarding our products, shipping, warranty, and more. If you can't find the information you need, please don't hesitate to reach out to our customer support team.

General Questions:

What types of products does Vibes Flare offer?
  • Vibes Flare offers a wide range of bags, including backpacks, handbags, totes, and crossbody bags. Each bag is meticulously handcrafted using premium materials.
Where are Vibes Flare bags made?
  • Our bags are thoughtfully designed and handcrafted by skilled artisans, using top-quality materials sourced from various locations worldwide.

Ordering & Payment:

How can I make a purchase?
  • You can easily place an order on our website by selecting your desired product, adding it to your cart, and completing the checkout process.
What payment methods do you accept?
  • We accept Visa, MasterCard, American Express, Apple Pay, PayPal, and Venmo.
Can I cancel or modify my order?
  • If you need to make changes to your order, please contact our customer support team promptly at support@vibesflare.shop or +1 877-725-8855. We will do our best to assist you.

Shipping:

What are the shipping options and fees?
  • All orders are eligible for free shipping.
How long does shipping usually take?
  • Orders are typically delivered within 7 to 15 business days, Monday to Friday, for both domestic and international destinations United States, United Kingdom and United Arab Emirates.
How can I track my order?
  • Upon shipment of your order, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment's status on our carrier’s website.

Warranty & Returns:

How do I file a warranty claim?
  • To initiate a warranty claim, please contact our customer support team at support@vibesflare.shop with your order number, a detailed description of the issue, and photos showing the defect.
What is the return policy?
  • If you are not satisfied with your purchase, you may return the item within 30 days of receipt for a full refund or exchange, provided the item is in its original condition and packaging.

Care & Maintenance:

How should I care for my bag?

  • To ensure the longevity and pristine condition of your bag, please refer to our Care Guide for proper maintenance instructions.

Contact Us:
For inquiries or assistance, please contact our customer service team via:

Business name: Vibes Flare

Phone: +1 877-725-8855

Email: support@vibesflare.shop